For the safety of pets, owners, and sitters, every hired walk is tracked using GPS -- either the location services on the sitter's own phone while they have the app open and the walk in progress, or a hardware pet tracker (either the pet's own, or one the sitter temporarily attaches for that walk) when one is available.
By accepting a job -- whether applying to an open job or accepting a direct offer -- a sitter agrees that their phone's location, and/or a tracker's location, is sent to and stored on our servers for the duration of that hire. This location data is used to:
Location tracking only applies while a hired (non-self) walk is in progress -- it is not collected outside of active, paid walks.
Owners and sitters must verify their identity (a government ID and a selfie) before posting or accepting jobs, and sitters must have a verified payout method before accepting a job.
By creating an account or using Pet Walk Care in any way, you agree to these Terms of Service and the Privacy Policy below. If you do not agree, please do not use the app or website.
You must be at least 18 years old to create an account, whether as a pet owner or as a sitter/walker.
You agree not to use Pet Walk Care for any unlawful purpose, to harass or endanger another user or their pet, to misrepresent your identity or qualifications, or to attempt to circumvent the platform's payment, verification, or safety systems.
Any activity we reasonably believe to be illegal -- including fraud, animal cruelty, or threats to a user's safety -- will be reported to the relevant law enforcement or regulatory authorities, and may result in immediate account suspension.
Owners are charged for hired walks and pet-sitting jobs through the app's payment system; Pet Walk Care retains a commission on each completed, verified job before the remaining balance is paid out to the sitter.
Prices, commission rates, and payout timing are set by the platform and may change; the rate in effect at the time a job is posted or accepted is the rate that applies to it.
Owners and sitters may cancel a job before it begins, subject to the cancellation terms shown at the time of booking. Repeated late cancellations may affect a user's ability to book or accept future jobs.
Pet Walk Care connects pet owners with independent sitters and walkers; it is not itself a pet-sitting or dog-walking service, and sitters are not our employees. We take reasonable steps to verify identity and require GPS tracking for hired walks, but we cannot guarantee the conduct of any user.
To the fullest extent permitted by law, Pet Walk Care is not liable for injury, loss, or damage arising from interactions between owners and sitters arranged through the app, beyond what is expressly provided by our verification, tracking, and dispute-resolution processes.
We may suspend or terminate an account that violates these Terms, including for verification fraud, safety violations, or illegal activity. You may stop using the app and request account deletion at any time.
We may update these Terms from time to time. Continuing to use Pet Walk Care after a change takes effect means you accept the updated Terms.
To operate the marketplace: matching owners and sitters, processing payments and payouts, verifying identity, and showing live walk location and route for safety.
To detect and prevent fraud, abuse, or illegal activity, and to enforce our Terms of Service.
The other party to a job (an owner sees their hired sitter's relevant info and vice versa), our payment processor Stripe, and law enforcement or regulators when legally required or when we believe it's necessary to protect someone's safety. We do not sell your personal information to third parties.
We keep account, verification, and walk-history data for as long as your account is active, and as needed to meet legal, tax, and dispute-resolution obligations after that.
You can review and update your profile information in the app at any time, and can request deletion of your account and associated data through Support, subject to records we're required to keep by law (e.g. payment and tax records).
We use encryption for messages between users. Verification documents are only ever visible to you and platform administrators, delivered through an authenticated request -- never a public link -- and encrypted at rest.
We may update this Privacy Policy from time to time; continuing to use the app after a change takes effect means you accept the update.
Questions about these Terms or this Privacy Policy can be sent through the in-app Support chat or to the contact details on our website.